So I Was Wondering...
do you ship to my country?
We currently only offer shipping to Canada, the United States, the United Kingdom, Europe and Australia. As a small business, we hope to add more countries as we grow. Pop-up shop opportunities may occur in Nigeria from time to time, to allow for local delivery.
what should I expect to get in my order?
Each order is inspected and hand-packed to ensure each customer gets exactly what they paid for. As a thank-you for supporting us, in addition to your order, you will be receiving a handwritten thank-you note, orange hair clips and a business card to connect with us.
i've placed an order, now what?
Once each order is packed, and ready to ship, they will be sent with Canada Post. Due to COVID-19, please give some time for your order to get to you, as Canada Post is still experiencing delays and are working to get as close to their normal processing times as possible.
i know what i want to order. what forms of payment can i use?
We accept Visa, Mastercard, American Express cards and Interac. You can also use Shop Pay, PayPal, Google Pay and Apple Pay.
i made a mistake when i was placing my order! how can i fix it?
No worries at all! Just shoot us an email firstname.lastname@example.org with the subject line - 'MISTAKE - ORDER #' and include the mistake and what you would like corrected in the body.
my order came defective. what should i do?
If after you receive your order and there are any problems with it, please shoot us an email at email@example.com with the subject line - 'DEFECTIVE - ORDER #' and describe what the problem with the order. Please include pictures if you can. We will investigate and will be more than happy to either issue a refund, a gift card or a send a replacement. We do not accept returns for hygienic reasons.
where are you located?
We are physically based in Ontario, Canada, but as a business we reside in the heart of all our customers ❤️.
what materials do you use?
All the earrings in the Awo collection are all made with stainless steel, to as it is resistant to rust, oxidation and discoloration. It's also unplated and will not fade or chip over time. They are also nickel-free so they will not cause any irritation if you have sensitivity.
my question is not here. how can i contact you?
Don't be shy, send us an email at firstname.lastname@example.org or use the form on our 'Contact Us' page and we will reach back out to you as soon as possible.